Indispensable advice for planning, managing and measuring CX initiatives that deliver real-world results.DOWNLOAD NOW
In recent years, businesses have become obsessed with customer-centricity, yet many of their initiatives are not leading to improvements customers notice or tangible business results.
In this lively session, aimed at senior managers and leadership teams, we explain why reality isn’t living up to the hype and what we can do about it.
To join the hundreds of industry leaders who have already benefitted from our results-driven approach to customer experience management, just drop us a line.GET IN TOUCH
The Leader’s Guide session was thought provoking, highly interactive, and very warmly received by our senior leaders. Methodical challenged our approach and mindset, and guided us to seriously re-think some of our biases. One delegate remarked that the session alone was worth the effort of flying from Bangalore to California!Thomas CadmoreARM
The presentation really shook up our thinking around CX and some of the nonsense that exists around achieving it. Big takeaway — our expectations determine our perception of any experience and CX is everyone’s job.Alana PellowUniversity of Auckland Management School
The Leader’s Guide to Customer Experience has been a smash hit with our members, many of whom are already world leaders in customer experience. CEOs and CFOs want to fund a clear plan that delivers results, not a hope — the Leader’s Guide gives them a roadmap to do exactly that. Highly recommended!Cecilia StewartCCI, Inc.